Frequently Asked Questions

Please read our FAQ before sending us a message – You may find your answer! If not, we’re happy to help!.

How else can I contact you?

If you are unable to find the answer to your question on our website, you can email us at or call us on +44 1423 209050. We are available 09:00 to 17:00 GMT.

What are the delivery charges for orders from the Online Shop?

UK Delivery for up to 2KG is charged at £4 +VAT. Overseas orders are charged at cost and will be shown in your basket and at checkout.

Returns & Refunds

What to do if I’ve changed my mind.

Within 14 days of receipt you are welcome to return any item for any reason as long as it’s in resaleable condition and any ink bottle has been unopened and unused.

Return postage to us is at your expense, we recommend that you use a tracked postage service, as the goods remain your responsibility until we receive them back in unused/resalable condition and have confirmed receipt.

An item in my order is damaged.

We pack our ink very well, however occasionally an item may be damaged in transit to you. Please take photos of the external box before opening and of the damaged contents and send to us.

Please do not return anything to us until we have confirmed what steps to take.

Our full refund policy is within our terms and conditions

Which payment methods are accepted in the Online Shop?

You can pay for our fabulous ink by debit or credit card. We use PayPal as our payment processor – you don’t need a PayPal account to make a payment

How long will delivery take?

Orders are typically despatched within 24 hours and you should expect to receive your delivery within 48 hours.

How secure is shopping in the Online Shop? Is my data protected?

Your personal data is very important to us. We don’t share your information with other organisations. Your payment is processed on PayPal’s website which is extremely secure.

What exactly happens after ordering?

You will receive an order confirmation email. Once we have carefully packed your order we will confirm despatch by email. You can login to your account to track the order process.

What's your address?

Blackbird Ink does not have retail premises open to the public and all sales are conducted online only.

If you wish to write to us or return an item to us (after checking our returns and refund policy) our address is 8 Blair Park, Knaresborough, HG5 0TH, UK

Do I receive an invoice for my order?

Your order confirmation email will confirm the total amount paid.

Send us an email - Sorry it's not in ink!

We aim to reply to all messages with 24 hours – normally much sooner!.